What if your biggest growth opportunity was refinement?

Dalziel & Company is a former boutique consultancy, now reimagined as an editorial platform dedicated to Client Experience Optimization (CXOiewed through the lens of Jessica Dalziel, Chief Client Officer with nearly two decades of agency leadership.

CXO is the strategic discipline of retaining trust, scaling relationships, and protecting against the everyday cracks that quietly erode value. Done right, it sits at the intersection of delivery, operations, and client growth—revealing how teams actually work, and where small shifts lead to lasting results.