Client experience (CX) is a delicate ecosystem that thrives on engagement, collaboration, and timely communication. Yet, when disengaged, the balance of trust and satisfaction is threatened. This article highlights what some of those ripple effects are and unintentional consequences and what to do to ensure a smooth engagement from the start.

Running a business can feel overwhelming. Trying to figure out where to begin can be confusing, particularly if you’ve worked in a corporate setting before. This article starts to touch on the areas of focus you should prioritize when you’re just getting started.

The technologies and opportunities available today make it possible for anyone, including people with disabilities, to start their own businesses. Today, we have guest author Jillian Day from 508 Assist share about having a disability should not prevent you from starting or running your own business.

During this month’s session we focused on our goals and tied back to our vision.

Moving from employee to entrepreneur can feel like the light at the end of the tunnel. You’re finally ready to take the leap and work for yourself! But there are some fundamental differences between the two. Understanding and planning for these differences will help you step more securely into ‘owning’ business ownership.

Today we chat with our very own D&Co Peer Advisory Group member Nicole, who is the owner and operator of The Zenly Shop. She shares a very unique perspective from the standard business tools that we’ve reviewed in the past. Read the interview below to hear how you can “raise your vibration” with Nicole!

Building a craft business and brand was probably one of the most rewarding and valuable experiences that D&Co founder has ever had. Closing that business, letting go and moving on was an ongoing internal debate that took a few years for her to come to terms with. In the the final post of the series, Part V, we talk about some of the highlights at the peak of the company's success.

At one point or another, we are moving down a path that we truly believe is intended for us only to wake up one day and realize that we actually are going the wrong direction. We are no longer passionate about our work. What do you do? Read Dortha’s story and incredible journey in her interview with D&Co.

Resist the urge to dig into that 2020 planner — until you do this.

A topic that has been coming up in several of the D&Co Peer Advisory Group cohorts is burnout. It’s only Monday. You might be feeling refreshed now from the weekend and even though you absolutely love what you do, don't forget that you need to take time for yourself. Find the time this week to relax, refresh and reset this week! Not sure how? Click in to see the special offer with Erin, the owner of Studio for Mindfulness in Detroit, MI.

We hear phrases about simplicity thrown around in life & particularly in business. But, what does this actually mean? How does that translate to your business? Trying to crack the code for how to simplify your message, operations, daily to-do list, service offering, and so on --- is nearly impossible without a solid strategy in place. Read today’s #MotivationMonday tip to help you get closer to figuring it out.

Sometimes closing the door on activities that no longer serve you can help you open up the door to new opportunities you didn't even realize existed. Figuring that out is nearly impossible when you are engrained with the day to day of your business or current career. Make time for yourself. Learn more with today’s #MotivationMonday tip.

I see you out there. You’re doing all the ‘right’ things. To your social following you’re incredibly poised. You have it all together. But, behind the scenes you know all too well the challenges that a small business owner faces. Read this week’s #MotivationMonday tip.

Building a craft business and brand was probably one of the most rewarding and valuable experiences that D&Co founder has ever had. Closing that business, letting go and moving on was an ongoing internal debate that took a few years for her to come to terms with. In Part IV, Jessica shares some of the ongoing optimizations that she made to the brand to continue growing it.

Building a craft business and brand was probably one of the most rewarding and valuable experiences that D&Co founder has ever had. Closing that business, letting go and moving on was an ongoing internal debate that took a few years for her to come to terms with. In Part III of this journey, Jessica shares about the steps she took to get up and running.

Building a craft business and brand was probably one of the most rewarding and valuable experiences that D&Co founder has ever had. Closing that business, letting go and moving on was an ongoing internal debate that took a few years for her to come to terms with. Read through her journey, experiences and key learnings from building the premium hand-poured candle company, Wicked Candle.

Building a craft business and brand was probably one of the most rewarding and valuable experiences that D&Co founder Jessica has ever had. Closing that business, letting go and moving on was an ongoing internal debate that took a few years for her to come to terms with. In Part I, she shares more about some of those challenging decisions to close and why other businesses make that difficult decision.

Is your business destined to fail? You've probably heard the phrase that approximately 9 out of 10 startups fail. While there is no 100% fail-proof method, having a solid understanding of the business lifecycle will help arm you with the knowledge you need to manage each stage of your company's growth. Brace yourself, this article is chock full of frameworks and somewhat academic approaches but D&Co translates this practical use. Read on to prepare your business for sustainable growth.